Privacy Policy

Last Updated : June 2025

HACKXCEL Training & Consultancy ("we", "us", "our"). We are dedicated to protecting your privacy and ensuring a secure digital learning experience. This Privacy Policy explains how we collect, use, share, store, and protect your information when you access or use:

  • Our official website

  • Our mobile application and desktop web version branded as HACKXCEL Academy, powered by HACKXCEL Training & Consultancy

  • Our Learning Management System (LMS)

  • Any other digital products or services operated by us

By using our platforms, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following types of information:

A. Personally Identifiable Information (PII)

  • Full Name

  • Email Address

  • Mobile Number

  • Residential or Billing Address

  • Usernames & Passwords


B. Platform Usage Data

  • Course Progress

  • Test Results & Certifications

  • Clickstream Logs

  • Login Times & IP Logs


C. Payment Information

We collect payment data as required to process transactions. This includes:

  • Card/UPI details (processed via Razorpay)

  • Transaction Date, Amount, and Status

We do not store card or bank details. All financial data is securely processed by Razorpay. View Razorpay Privacy Notice


D. Device & Technical Information

  • IP address

  • Device type and operating system

  • Browser information

  • Access timestamps and session metadata


2. How We Use Your Data

We use your information to:

  • Register and manage your account

  • Deliver learning content and certifications

  • Track progress and provide support

  • Process transactions

  • Communicate essential updates and offers

  • Prevent fraud and ensure platform integrity

  • Comply with legal obligations


3. User Conduct

You agree to use the platform lawfully and ethically. Misuse, abusive behaviour, or attempts to bypass platform protections may result in:

  • Suspension or termination of your access

  • Legal action if necessary


4. Account Security

You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access or compromise, please notify us immediately at support@hackxcel.in.


5. Cookies & Tracking

We use cookies and similar technologies for:

  • Maintaining login sessions

  • Improving platform performance

  • Analytics for internal optimization

Cookie Consent Notice: By continuing to use our services, you consent to the use of cookies. You can manage cookie preferences via your browser settings.


6. Third-Party Services

We use select third-party services:

  • Razorpay for payment processing

  • Zoho for communication and CRM

  • Third-party LMS for content delivery

These services are used only as necessary and bound by their own privacy policies.


7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content. Users are encouraged to read the privacy policies of any linked websites.


8. Data Retention

We retain user data:

  • As long as your account is active

  • As required to comply with legal, tax, or accounting obligations

  • Until a legitimate deletion request is approved


9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or update

  • Request data deletion

  • Export your data

  • Opt out of marketing communications

To exercise these rights, email us at: support@hackxcel.in


10. Do Not Track (DNT)

Some browsers offer a "Do Not Track" feature. While our services do not respond to DNT signals currently, we commit to respecting user privacy within the legal boundaries.


11. Children's Privacy

Our platform is intended for individuals above the age of 10. We do not knowingly collect data from children without verified parental or guardian consent.


12. Data Breach Policy

In the unlikely event of a data breach, we will:

  • Notify affected users within a reasonable time

  • Report the breach to authorities, if legally required

  • Take all remedial measures to minimize impact


13. Legal Disclosure

We may disclose user data:

  • To protect our rights, users, and services

  • With user consent for any additional cases


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use after changes signifies your acceptance.


15. Jurisdiction

This policy and any disputes arising from it shall be governed by the laws of India, with exclusive jurisdiction in Jammu & Kashmir.


16. Grievance Redressal Officer

In accordance with the Indian IT Act and rules made thereunder, the name and contact details of the Grievance Officer are as follows:

Grievance Officer: Mir Izhaan
Email: support@hackxcel.in
Response Time: Within 15 business days